Shipping & Returns
 

CANCELLATION POLICY

All Scarlett Cohen French Jewellery is made to order so if a cancellation is necessary, please contact Scarlett within 24 hours of placing the order.


FAULTY OR INCORRECT GOODS

If your goods arrive faulty, or damaged you must inform Scarlett within 7 days of delivery and she will assist in resolving any issues as quickly as possible. Willfull, malicious damage or negligence will void any rights you have to take advantage of the refund or exchange policies.
 

RETURNS

Scarlett uses a no-return policy however if you loose a piece or need a repair please get in contact via email and Scarlett can guide you through the process. 
 

DELIVERY

Any orders placed aim to be delivered as soon as possible however please expect up to 10 days from day of purchase to delivery. 
 

UK ORDERS

Royal Mail Special Delivery £6.25

Sign and insured up to £500, guaranteed delivery by 1pm next day.


INTERNATIONAL ORDERS

Royal Mail International Signed For £12.00

This will depend on the country, however signed for and insured, your order should arrive in 3-5 working days. A tracking code will be sent to you to track the progress of your order.


Duties and Taxes

You are responsible for any duties and taxes that may arise through the delivery of your order.